Contact FaceScore
Email ma2669637@gmail.com with your device type, app version, and a description of what happened. For purchase-access issues, include the store you used. Please leave out payment card details and facial photos unless support needs them and you choose to share them.
I purchased, but premium is not available
Check that you are signed into the store account used for the purchase, then try the app’s Restore Purchases option. If access is still missing, contact support with the purchase date and platform.
I want to cancel a subscription
Cancel through Apple subscriptions or Google Play subscriptions. Deleting the app or your scan history does not cancel billing. See terms and purchase information.
I want to remove saved scans
Supported app versions provide Settings → Data & Privacy → Delete All Scans & Photos. This is a scan-history control, not a full deletion of every kind of data. Read the privacy policy for the scope, backup considerations, and help with broader deletion requests.
My result changed between photos
AI output can vary. Lighting, angle, expression, image quality, and processing can all affect a report. Try our consistent photo checklist, and treat results as estimates rather than a verdict.